Always Be with You When You Need


Warranty Policy

1.According to the official agreement, all after-sale service is provided by the authorized online stores from where customers purchase the handset.

2.All Meiigoo devices have 12 months of warranty, unless the warranty policy of the resellers say otherwise. If a dispute arises, the policy of  the authorized retailers should prevail over the policy of  the manufacturer.

3. Authorized online resellers are usually listed in the “Online Store” section on our official website. Please check it out carefully before placing your order.

4. Meiigoo is not responsible for any promotion run by the resellers, unless it’s a joint promotion ran by Meiigoo and certain resellers, which would usually mentioned on Meiigoo official website or official Facebook homepage.

5. For software support, please contact the service@meiigoo.com



1. Your warranty is only valid under normal use of your device. All man-made damages and any of the following conditions are out of free warranty, but a repair can be still implemented at your own cost:

(a) The warranty period has expired;

(b) Damage caused by human factors, including damages caused by usage under improper operating environment and the failure to follow the user manual;

(c) Disassemble, repair, modify the device by yourself without Company’s permission or repair the device in other service center not authorized by the company;

(d) Damage caused by force majeure;

(e) The user is unable to provide the warranty card and valid proof of purchase or the product model and the barcode does not match or are altered;

(f) Natural wear and tear of the product (for instance: casing, keypad, display, antenna, accessories and other accessories);

(g) Faults, defect or defects not caused by the company;

(h) Barcode and warranty labels are damaged and unrecognizable.


2. Others

(a) Faults caused by network and wireless information service providers (operators) are not covered by the warranty;

(b) Our warranty does not cover services verbally promised by the dealer that violate principles set forth on the warranty card.